Originally posted by hbiss:
My thought here is that we have the usual situation where the customer's description of a problem bears no resemblance to actuality. Listening to the customer is bound to get you running around in circles. A good tech will never take a customer's word for anything and will personally confirm the alleged problem then decide on a course of troubleshooting based on his findings.
-Hal
Hal, that seems to hold true, as I wasn't told by my friend that some of the noise was encountered when using a 2.4GHz cordless phone. In her neighborhood, there seems to be a lot of interfering signals from other devices in the 2.4 GHZ range, including other cordless phones and baby (spy) monitors, not to mention WiFi and microwave ovens.
I always verify for myself what the problem is. I assumed she tried different phones, but as the saying goes, assume makes an ass out of u and me!
She has stated that on the corded phone, call quality has improved markedly, so I am happy. Also just replacing the iron ground rod with two proper ones makes me feel better anyway.
You all are awesome! I realize I have a lot more to learn, and look forward to the learning experience of future projects. Thanks! :thumb:
"Mistakes are the portals of discovery." James Joyce -Will
