I would agree with what 5years&counting says, and take it a step further.
We've seen this a number of times. It is most definitely a corruption on the hard drive. The only sure what to get rid of it is to reinitialize & reprogram the system entirely. ESI's suggestion is also to NOT use the backup/restore function, but to manually reprogram the system.
Our experience indicates that you can get around this process occasionally by accessing the users voicemail box from another station by pressing VOICEMAIL, *, Extension Number. If this method works, go into mailbox programming and delete all personal greetings for this mailbox. This effectively disables the voicemail box. Restart the system and try to gain access to the mailbox again and reprogram a personal greeting.
This will write the new mailbox information to an available sector of the system disk that isn't experiencing the corruption. We've had success with this, but we've also experienced cases where it's returned a couple of weeks later, so the only way around it is to restructure the disk by reinitializing it.
Last thing to do, if this doesn't cure it, is to replace the memory module. They're around $500.00 though, so it's not the best case.
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Stephen Joyce, Terminal Solutions, Inc.
www.tsinc.com sjoyce@tsinc.com
