atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems Install Manual for ESI IVX S series

Yes I am John I think I need to keep referring to you as my mentor and one of the best teachers I have ever had besides my father. Thanks for all the wonderful knowledge you have passed on to me. I feel I have come a long way.

Edited for Spelling!

Actually the unit is originally Norvergence and was bought on Ebay a year or so ago and honestly I don't want to use the only dealer in my area. I have handled all my other hone systems for the last 10 years and though they did it over a year ago tehy were not my favorite... I my competition in my business didn't go directly to customers like you all are trying to protect yours... unfortunately this internet has its good and its bad... I am sure you all have used the internet for a tv, washer, car, motorcycle or something you wanted to do yourself or get a better deal on too!

Thanks

screwed up a few words there.. phone not hone, they not tehy and wish should have been before my

newdev,

There is something that you will find here we are professionals at what we do. When I first got here I was as miss spelling as you could ever believe but I learned something I learned about the wonderful knowledge that is here. We protect our profession but you will find wonderful knowledge here. You are working with one of the best here John is full of helpful knowledge. Good luck.

If I am understanding you correctly you purchased the system and after the purchase of the system you were not able to get the customer service from the local ESI dealer you felt you deserve.

At this point I think we should visit through either private message or email or even a phone call.

My reasoning is this: There is a dealer out there that you prefer not to work with. It may be because he is not doing his job or it may be because you don't understand how valuable he is. Either way it can't be discussed in the open forum. I am doing everything I can to be of service but also disciplining myself in my actions. If you work with me here I'll get you in business. Fair enough?

John

newdev:

I see you are in Florida, so are John (grider) and I, as well as a number of very qualified and fair ESI dealers that participate here in the forums. Maybe you can let us know where you are and suggest a better alternative dealer?

Not stepping on toes here John, if you can help via dial-in that's great, but there is always benefit in having a good working relationship with a local dealer.

No problem Jim! newdev is somewhere here in Florida and even though he doesn't know it he needs help. A remote connection could solve a lot of his issues but you are absolutely correct, he needs a local relationship. Email sent this morning to attempt to contact. :shrug:

I think this thread has wound to its end so I think I'll add a few final points for others to see, especially the young that haven't seen this type of interaction before.

The original poster of this thread and his wife started a retail store in Florida in 1999. Since then they have opened up 2 other locations specializing in the sales of very high end tile for new home construction and remodeling.

All 3 locations have a seperate phone number with rollovers so the caller can contact the business in an effort to do business. In other words that caller on the outside is making the initial steps to deliver money to this business owner. This business owner decided to purchase a phone system on ebay to install in the business. Once he got the phone system he realized that unless you program it correctly all incoming calls will go to the automated attendant. This rather difficult situation inspired this fine man to get on the internet and request something that the ebay seller could not provide him, the installer manual. As you can see above we discussed numerous issues but in the long run since the tile professional can't program his telephone system because it requires someone that has valuable training and he is not willing to participate in the American economic system he will using the services of someone beneath the level of a professional.

Tile Man, I hope you are not offended but I told you in the beginning what was available and what wasn't.

John

Very well said John I agree it goes back to that other post a while back. about ebay technicial support. That is the benefit of a valuable trained telecommunications professional. I hope I did not offend anyone but this is just proof in the pudding. We are very valuable in our trade and profession.

If I had a dollar for every system we got a call about that was bought on Ebay, I think I could retire. I feel like part of the telecom roulette wheel - I am sure they Google XXXX system resellers and hope for answers.

We typically will not deal with them.

I figure they probably got the system for pennies on the dollar that they can spend some money with the people who spent money to become qualified to sort out there issues.