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Joined: Sep 2004
Posts: 69
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Joined: Sep 2004
Posts: 69 |
Does anyone here have any experience with interfacing any brand of IVR with an IDS 228? I have a call center customer that is thinking about the possibility of adding an IVR system.
[This message has been edited by Andrew_in_Naperville (edited March 23, 2005).]
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Joined: Apr 2002
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Installed 2 for the State of Illinois on Executone IDS. You use analoge ports to interface. They used Intervoice.
Forgot, we used a DDI. It allowed us to use CTI to send caller indo to IVR.
Good Luck!!
JJ
[This message has been edited by JJ (edited March 19, 2005).]
If all else fails, use a BFH.
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Joined: Jul 2004
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It can also be connected with a t-1 card.Turn on all four switches on the front of the T-1 card.When installed into the cabinet the cards will come up with 4 digit analog ext in the f-screen.
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Joined: Sep 2004
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Thanks for your replies, JJ and Frankie. I'm just trying to be prepared to answer questions that I think will be asked soon by my customer.
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