atcomsystems.ca/forum Forums VOIP Phones & IP PBX VoIP & Cloud Phones, Hosted PBX, General IP Phones Beware of VOIP?

And Ed, I rest my case. :toast:

Seems like every friggin quote I give is against an IP system the customer doesn't need and can't afford.


-Hal

Now I was feeling realy good this afternnon and then Corwyn had to go throw a bunch of reality into my soup.

Here's a question for you all. Before VOIP, do you remember being beaten over the head with CTI? Every customer was going to buy into Unified Messaging, Email Readers, desktop call control. Then you go out and put in a few and the email reader tried to read everthing including headers and footers. Then we got mad at the French for not supporting us on various world issues and then we all stopped using our email readers because it sounded like the French guy on TV. Then the customer who bought into the whole ball of wax decided to replace all of his PCs with the latest and the greatest and now none of his CTI stuff works and he's going to have to spend a bunch on upgrading his application server. CTI did not catch on as well as was expected because the applications were nice but not essential and the price never came down to a level that would allow it to be main stream. Who buys CTI now? Customer who have a legitimate need. The buzz word of the future will be CONVERGED. = The convergence of telecom, CTI, VOIP regardless of the underlying prcessor and operating system.

Deleted because it wasn't very nice.

-Hal

Man, Ed AND Hal agree with me. I really am becoming and old fart. :toothy:

Using that old wagging finger again, eh Hal?

Man, I thought this would bring some good discussion, but never had any idea it would be such a hot-button topic. I think it's good that's it's being discussed. It allows others to see different view-points, how the topic and various products are being presented by some manufacturers, and how it is received by various people.

Thanks for the story, Ed. What a nightmare for that business!

Remeber 12-15 years ago when ISDN (the 2b+d type)was going to be the end of all telephone service? Then Frame Relay, then ATM..

Like was said above, it seems to me that some manufactures bet the farm on VoIp and now are trying to force the market to give them a return. Demoed a VoIP phone 2 weeks ago via a "hosted pbx" service. In my home office at the time the set up was one PC and their phone taking 60K of bandwidth on a full T-1 down, half up. During the download of one file, the phone cut to silence for over 5 seconds! 60K for voice could not make through 1.54 M shared by 1 lowly PC! Its got to get better than this to recommend it to my business customers.

I realize there are many flavors VoIP and IPT are technically different. The problem is the industry buzzwords are used interchangable so customers don't know what they need/want. Cable TV firms, internet firms, all offering dial tone that is far from as good as POTS.

My 2 cents for today.

Yeh, how times do we this. "My phone is dead!" "Is it really? Do you have lights work?" "Well yeh, but it's not working..." We've all been thru that scenario.
It would be nice if we could all get on the same page about the definitions. Is it VoIP? Is it IPT?
Wouldn't VoIP refer to the transport of the call (packets) weather it be over a private network or over the internet? IPT or IP Telephony. That can cover a lot of ground. It would really be a better term to cover the whole genre rather than VoIP.
Help...

Richard