atcomsystems.ca/forum Forums Other TDM Phone Systems Allworx Telephones & Systems Allworx

Good morning everyone. We here at Allworx have signed up on the message board to answer some people’s enquiries about small business VoIP solutions. Our name is getting out there more and more as each day goes on. From partnering up with Vonage as their vendor of choice, to working with large distributors such as Alltel, and working with other manufacturers who are using our equipment, but rebranding their names on it.

We are continuing to strive forward and we are working with more and more Value Added Resellers and End Users every day. We would like to have the opportunity to help people with their questions and enquiries, and we will continue to try and do what we can to show people how our systems compare and are able to beat most other solutions on the market in features and/or pricing.

Thank you, and we hope to talk to some of you in the near future.


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https://www.allworx.com
All In One Solution For Small Business"

I see your web address in the bottom of your post, but would you please complete your profile in full and allow your e-mail address to be visible.

Thanks

Also your website can not be found when clicking on it in your post.

[This message has been edited by Punch Down (edited March 31, 2005).]

Fixed.

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<A HREF="https://www.allworx.com">https://www.allworx.com
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All In One Solution For Small Business"

[This message has been edited by Allworx (edited March 31, 2005).]

Josh: What is your position at Allworx?

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Client Relations, and I help get VAR's and Distributors set up by answering their technical questions, doing online demo's of our products, and getting them in touch with different people within the channel here at Allworx that can get them additional information on end users and becoming an authorized company to sell our products.

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https://www.allworx.com

All In One Solution For Small Business"

You got an online store with end-user prices. I looked at your product a couple of years ago and questioned the logic of selling to dealers as well as direct to end users through your online-store. None of my other equipment suppliers do that even though a good bit of it ends up on ebay. We've batted around the issue of markup a time or two on the board. You're setting a ceiling that might keep some dealers from considering your product if the markup doesn't suit them. Just my opinion.

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Wow, they sell direct as well? Reminds me of intertel doing that. That has to be hell trying to get a dealer to sell your product.

We only sell direct to end users if there isnt a VAR signed up in their area to service and support them. We never go into competition with our VAR's. We get many enquiries on a daily basis from end users, especially now that we have partnered with Vonage and Alltel. When we get these enquiries, we as a manufacturer contact the end users, get all of their information, and then pass it all along to the VAR that's in the end users area. We will even go so far as to help the VAR with quotes if they need it.

That is only reason why we have our MSRP pricing on our website and why it seems that we sell direct. If we dont have anyone to sell to the end user, then we will sell to them direct. That is one reason why we are building our VAR channel, so that we dont have pockets around the country when people contact us. We're not looking to saturate the market either with VAR's. We only want a few really good VAR's in each state to take care of specific cities or regions. We dont want VAR's running into each other when they have the opportunity to sell our products. We want to build a long lasting relationship with our VAR's and keep it small and profitable for everyone.

We never sever the relationship between a VAR and end user, even when it comes down to after-sales support. The end user will always continue to go the VAR as level one support, and we back up the VAR as level 2 and 3.

As far as markup goes, everyone has the same pricing. We have MSRP pricing, and Reseller Pricing, and its all the same for everyone. We dont have volume commitments every month like alot of manufacturers, and after your reseller pricing, you have the freedom to mark up the equipment as much as you want, as long as you dont go above MSRP.

Josh,

Have you guys completely solved your issues with Vonage? The last I heard was any day now, but there have been quite a few days since then.

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One stop Voice and Data Solutions VoIP

A lot of guys I talk to would like to have a really simple IP product. I demo'd the system a year or so ago and it was very simple to set up; however, that was before you got your new phones. I demo'd it with a Cisco phone that acted like a singe line set on a PBX. For those guys who have little or no VOIP experience, how do you think your product will fit for them? (plug and play abilities) My other question when I tried it was why would I need the shared calendar and email abilities of your unit when I have (and most of my customers have) Outlook or something with some guts behind it. Should a vendor start with an unbundled system? And what's the likelyhood a customer would really want to put all of their eggs in one basket (phones, email server, web server, . . .) It's hard enough selling phone systems. From your experience, does the bundle help or hurt when trying to sell it?

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Milestone: Yes, everything is all set with Vonage and we have tested our equipment fully with them. It works 100% perfectly, and we are the ONLY system on the market right now that is completely certified for use on their world wide network.

Mark3906: You can buy the system 2 different ways as you know. A Bundled version (which comes with the message center) and unbundled (which comes without the message center and VoIP feature). If a company is already established with a network, then they would only use the unbundled feature. If they wanted VoIP, then they could buy the VoIP key seperately for the unbundled package.

You had questions about putting all your eggs in one basket. Because of the fact that we specialize in Embedded technology, all of the development and programming between voice and data is seperate on the motherboard. It has 2 chips on it, each handling its share of voice and data technology. If one goes down, the other will still function without any issues. However, since market launch in March of 2003 of our product, we have yet to find anyone who had any kind of failure with our equipment.



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https://www.allworx.com

All In One Solution For Small Business"

I've seen the original. Guys, I would suggest a demo if you're interested. I'd like to see it agan as well. Not sure if I have a need but Allworx was very cooperative when I demo'd it last time. It was not ready for prime time. They said fine and I sent it back. No money ever changed hands. I kept it 30 days. I can't complain in any way about their sales support.

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Thanks Mark. We have made alot of changes to our system in software updates. So chances are there is quite alot of things different than when you last seen it.I can honestly say that our system is hands down one of the best systems on the market for small business owners.

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https://www.allworx.com

All In One Solution For Small Business"

Mark,

I have to agree support from Allworx has always been great, I am glad to hear that they have fixed the issues with Vonage we will be looking for the download so we can try it out in our lab.
The Allworx is a great all in one system without a lot of the expensive licensing that goes along with most VoIP switches. You could sell the switch either unbundled or with the full suite of software features I would prefer to sell the bundled package as I think you really get a good bang for your buck and you can integrate the services with existing servers.

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One stop Voice and Data Solutions VoIP

Josh,

I understand that Bizfon is a sister company of Allworx I saw a listing for a Bizfon on Ebay and from the picture I couldn't tell the difference.
I was led to believe that Allworx developed their switch independantly which one is which? The main reason I am asking is combine this with the soon to be released Vonage Business Plus package it seems like you will be saturating the market with dealerships, from what I read the only difference between the Bizfon and Allworx is that Allworx has the group calendar.

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One stop Voice and Data Solutions VoIP

Bizfon is not a sister company of Allworx. We OEM the Allworx 10x to BizFon who sells the product as the BizFon 7000. And you are correct. The Bizfon does not come with the Message Center client tool.

To all intents and purposes then it is the same switch only slightly different features sets and a different logo on the front. And the Bizfon sells on Ebay. I ask again what kind of protection a dealer can expect for their territory?

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One stop Voice and Data Solutions VoIP