atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems SBX phone programming

Got my first SBX on bench just playing. Can do all programming I need to thru PC. That works fine. I get out of PC Admin. Try to program thru phone. Can get into program mode & access the different programs. When I enter the data it will not save. I'm only trying to change the day/month programming. It will not save any changes. What have I missed?

Thanks for your help.

David

How do you have DIP switch #4 set?

What you've missed is looking at the CD that came with system!

Are you hitting hold/save after making changes? Don't let the beeeps fool you.

Make changes, hit hold/save. All I get is error tone.

Not a good answer JW

David

Program 046 only works for networked systems. It is not the normal day and time programming function for setting the displayed date. That is done as an attendant function. Good luck finding that in any online user guide. You have to go back to user guide 1.0 for most functions. The documentation for this system is LAME.

To set date and time...tran/pgm 04 then 1, set it, then hold save from the attendant station.

Or


System Time and Date
1. From any admin phone Trans/PGM * then #
2. Trans/PGM 178
3. Flex 1 is time
4. Flex 2 is date
5. Flex 3 Day light savings time on or off, 1 is on and 0 is off. Set up Daylights
savings to auto change once enabled by going back to Flex 1,2,3 and make
appropriate changes.
6. To get out of this all you need to do is hit the speaker button and go back to idle
state.

Ed, I had the switch 4 set to off. Toni had me do another PC Admin software change & also change the software on the KSU to 3.5 as. Iwas using 3.5 al. Didn't make a difference. Switched switch 4 to on & now I can program from the phone. I thought I read somewhere to leave switch 4 in the off position.

David

Gees, I posted all that stuff for nutin. Oh well. Switch 4 locks out the admin function. How about that?

Looks as if we are all still learning. Let's stick together, guys. That is the only way that we are going to overcome this transition.

Hey, this can't be right. If I leave it on you can program from phone. If power surge you lose it all. I know you shouldn't have to flip the switch 4 just to program from phone. I got to think something else is going on.

David

Make sure sw 4 points towards the power supply. To me it looks backwards from the book diagram....Test it and see.

It is in the off position, toward the power supply. I can't figure this out. something has got to be bad wrong.

David

According to the start up guide (the yellow sheet) switch four should be left in the off position after initiliazation of the system. That is what I do, and on the very few times that I have programmed from a phone, I have not moved switch 4 back to on.

I have a spare unit...time to get it out of the box and play around with it.

I got this system thru ADI. It was an old system with the old software with a real old price. Got it & 8 phones for $700.00. I did the upgrades on PC Admin & KSU. Toni even had me change the admin & ksu software yesterday to the versions she uses on her SBX.

At this point I'm at a loss for what is next. I'm thinking possible bad system. Don't know.

David

Towards the power supply is correct! All switches should be on except 4. I run an SBX in my shop.

While we're talking about the SBX in general, I lost track of the maximum configurations available with it. I know that when it first came out, it was fixed with a maximum capacity of 12 x 32. Hasn't this changed a bit? I seem to recall that it will now go up to 48 stations, but what about the lines?

The reason I ask is that I have an existing customer seeking a new system, but they already have 11 lines on their current one. I sure don't want to propose the SBX if the capacity is still 12 lines.

It now supports 24x48. It does however, require the new 4000-03 BKSU & 4002-03 EKSU to reach these capacities.

David, I could not stand the SBX when it first came out on the market. I installed one and said never again. The fp 1 software was lacking some very basic features, requirements actually, so it didn't cut it for me. When 3.0 hit the market it operated like a different system. I quit proposing the STS right after I installed my first one, used a template to program it and my customer fell in love with it.

I can't remember if the first one's switch settings were different than now. You know the old Trillium system could not be programmed with out changing a dip switch setting, and you had to change it back or you were asking for trouble if there was a power outage. Oh, it had to be reset or the programming changes would not stick.

The yellow sheet with system was just like you said. After speaking with Toni at tech support she agreed that something was not rite. So she is sending me a new one. We'll see how this works out. Thanks to everyone for their input. I could start to like this system if I can get better with the programming. They are using different terms than I am used to. But maybe I can learn them along the way.

David

David, There are some stored webinars on V-connect if you are registered. I wouldn't attempt installing one without sitting through one or two of them!

Dave, I went to V-Connect trying to find old webinars the other day but couldn't find them. The site was not an easy one to navigate. Can you point me in the right direction for the webinars? All I could find were upcoming webinars. Thanks

PM sent with link

Dave How about sending me that link.

Thanks David

Dave,the link you sent me was to the vertical site itself. I already have a username and password. I'm trying to view old webinars. All I see are the upcoming ones. Where are the old ones hidden? I looked in the archives, but all I see are manuals or adobe files. Maybe I'm wrong, but aren't there old webinars that have the voice conversation attached? That's what I'm looking for. BTW, the 3.5 manual still shows 12x32 configuration. Is that a typo? I thoughtI read it was 24x48 with the 3.5 version.

See under: Products \ SBX \ Presentations

That bad 12x32 documentation almost gave me a heart attack last week. I just got an approval on a 40 station quote. Other documentation showed the capacity as 24x48 but when the manual didn't, I was beside myself. That is when I went and downloaded the webinar to hear the presentation verify that 24x48 was correct. The whole episode was quite disconcerting.

I listened to two or three of the webinars and I think I might actually like the system. I thought it was funny when the instructor had a problem recording the main greeting though. He just kept getting a busy signal, but finally figured out the code. DOH!
My first SBX should arrive tomorrow, and that gives me a week or so to learn it before my first install. I think I will make a generic template and use it for future installs. Thanks for your help Dave.