atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems SBX DECT phone

Same thing here. We have had a lot of problems with the DECT phones. Batteries quit holding a charge... static... etc, etc.

I think in the documentation for the DECT phones it says multiple bases must be at least 6 ft apart. If its not in the Vertical docs I know its in the Avaya docs because its the same DECT phone on both systems. I have noticed on the Avaya side...just because we put them in more often..that we do have to replace the batteries alot....

Turned-out that the 4th DECT phone in our office did the same static/humming noise. Called Vertical and they've asked for the approximate purchase date of the DECT phones...tech support immediately sent us 4 new base station ckt-boards... which I installed around mid-last week. And as soon as I replaced all the ckt-boards of all the base stations, the static/humming noise all gone. We are still doing further observation though...hopefully it fixes the noise permanently. I have asked tech-support if there's any known issues with the ckt-boards or anything related to the noise...got no clear response. All 3 base stations are all more than 20 feet away and the 4th DECT phone is still in our office so I can also observe accordingly.

Thanks for updating. I hope that does the trick. I don't like it but sometimes I have to sell one of the Dect phones and I would like it to work.

sonny I had the same thing. They advanced replace and problems went away. Tech said they put in updated chip set. Must have been a bad bunch because some of mine from 1 year and a half ago are fine. They even followed up with a phone call to make sure everything was ok.

When they work they are great with range and sound

that's good news Jim! I'm also suspecting they have a batch that has this problem but vertical tech support didn't gave me a clear and straight answer...they just said they will immediately ship-out a new set of ckt-boards. it's been a couple of weeks now and hopefully everything's fine so we can collect their remaining balance. yes, we've had about 3 DECT phones installed like a year or so and didn't encounter any problem and all works well.

thanks.
sonny

Bad news on my side Jim! Exactly one month after I replaced the circuit boards...the 2 DECT phones out of 4 have started to do the same humming noise. I haven't called Vertical yet as their Tech support is now closed. How about your case...was the humming noise totally gone after replacing the ckt board? Thanks. sonny

Yes. It has been fine. (knock on wood)

i just received the 4 new circuit boards from Vertical. hope this is the last time i'm replacing it. sonny

i initially didn't replace the other 2 ckt boards that were working fine but i had to replace it anyway as advised by Vertical tech support and it's also because i have to send back the set of 4. so far so good...//alvin