atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems SBX IP DSS Console

I am having an issue that I cannot get any help on, so I decided to ask the professionals on here. I have a customer with a fully expanded, 2 cabinet system. They are using five 40 button DSS consoles. The consoles are using the last 5 stations in the system. (well, they were, I moved the one I am having trouble with to another port, but it did not help.) The console will work fine for sometimes a week, 2 weeks, 2 days, (very sporadic), then it will still light up when someone is on the station that the button is set up for, but she cannot press the button and call that person. It happens on every button on the console. The fix is to unassociate the concole, then associate it back to the station and reprogram the button mapping. Has anyone seen this or have any suggestions?

Is it Cat 6 wiring? I have encountered this when Cat 6 cable has been used. And then, only on some but not all of the DSS units. And yes, my fix has been the same as yours. I have one account that I am going back to next week to install a cat 3 cable to see if it stops the problem at the worst repeating DSS location.

Actually it is Cat 5 wiring.

Is the DSS attached to a short cable run? If so use a coiled twenty five foot line cord and see if that helps.

Not really a short cable run, 100 feet or so.

Ok, I came in this morning and got a call from my customer and her console has quit again. The last time I went, I switched her console with another one in the system. I have already changed ports. Anyone????

Have you already tried defaulting the system and reprogramming? Since you say the problem is remedied by unassociating/reassociating and reprogramming the console I'm thinking there could be a DB anomaly causing the problem.

Apologies for the "cop out" answer, but we've seen a bunch of random behavior in the past that was corrected with a DB wipe/reprogram. Unfortunately in your case you have a fully loaded system to worry about.

Scotty,
I still haven't recabled my DSS problem like I anticipated. I had previously reinitialized the KSU to upload a saved database. But it didn't help. Reprogramming from scratch is a last resort for me because my site is a double KSU with extensive programming.

Has anyone else here seen SBX DSS units with this problem?

Well, i have defaulted the system, but I reloaded it from a saved database. I know that it could be a Db issue, but would that stand to reason when I changed ports that the console was connected to and it did the same thing? I don't mind doing a reprogram from scratch. (Ok, I am lying, I do mind, but I will do it if I need to) I am just not sure if it will help.

Does it help if I say I feel your pain? I don't think it is a database corruption issue because there are two of us that are dealing with this identical problem and it is also cleared by the exact same methods.

Are your DSS units on their own separate cabling? The cabling company who did my job used one cable that is split into two jacks. I had re-terminated the problem pairs and reassigned the DSS to remove it from the tighter twisted pair. I still haven't returned to install a separate cable.