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I could really use some help! I have a brand new SBX 320 that I am trying to set up. There are three (3) things that I need help with.
1. After trying to change the IP address from the instructions none of the data saves after reseting the system via the TRANS / PGM button or powering the system on and then off.
2. Music On Hold - MOH, I have hooked up an iPOD to the phone system and dont know how to get the music to play through the system.
3. Ringing to all telephones. How do I create a ring group? how do i select the ring group to pick up incoming calls on available COs.
Last edited by MNDAVE; 09/10/12 09:42 AM. Reason: Edit by MNDave. Link removed due to password information
L BARNES
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Joined: Jan 2005
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,379 Likes: 13 |
It sounds like the answers to all of your questions are on the yellow sheet that comes in the box with the KSU. I don't think that you have your DIP switch #4 set correctly. The music on hold input has to be changed in the programming from the default internal source.
Ed Vaughn, MBSWWYPBX
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Joined: Sep 2011
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Ring groups are called Station Groups for the SBX. You should see Station Groups in the PCAdmin tool programming categories on the left. Right click on the group number for routing options after adding members.
Chris
NECOM Solutions powered by Internet and Telephone, LLC
Comdial, Vertical, NEC DSX/SL1100, Avaya IP Office
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Joined: May 2005
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It would help if you fill in your profile so we know a bit about you. Anyway, Did u look at the sheet that came with the unit? Also on your first one helps if you watch the video on first time install on Vertical site. Got to do your homework and even then takes a bit getting used too. good luck
Last edited by ComdialJim; 09/10/12 09:23 PM.
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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1 thing that would be a big help is to go to VConnect. They have several training video modules that you can see the set up. Takes awhile to look at everything but worth it.
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Thank you! This helped solve all of my problems.
L BARNES
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Thank you for your help. I was able to figure out the solution from your response.
L BARNES
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Thank you! I was looking for quick answers when I signed up. I've populated my profile with more information.
Thanks again for everyone's help.
L BARNES
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