|
|
|
|
Joined: Nov 2012
Posts: 108
Member
|
OP
Member
Joined: Nov 2012
Posts: 108 |
Working within an operation group at a telco company, I know what works here and certainly what doesn't work. What do you consider to be crucial for a good telco srevice department to become a GREAT service dept? ie: communication flow from customer thru the "office" to the tech neing dispatched, logistics and stock, training time, handling follow-up calls on troubles, site surveys, etc etc.
What do you consider to be the best asset of you telco team?
No one seems to have time to do it right but everyone has time to do it twice!
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Feb 2005
Posts: 12,344 Likes: 3
Member
|
|
Member
Joined: Feb 2005
Posts: 12,344 Likes: 3 |
Please complete your profile so we know who we are talking to.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
|
Joined: Nov 2012
Posts: 108
Member
|
|
OP
Member
Joined: Nov 2012
Posts: 108 |
No one seems to have time to do it right but everyone has time to do it twice!
|
|
|
|
Forums84
Topics94,299
Posts638,872
Members49,770
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
60
guests, and
322
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
