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Joined: Dec 2004
Posts: 5,722
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Joined: Dec 2004
Posts: 5,722 |
Thanks for the update. Yes, it can be "interesting" to do an upgrade and cutover. The guys and gals here do it everyday to earn a living....ya wanna? 
Ken
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Somebody needs to lock this thread before it develops a life of its own.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Sep 2004
Posts: 4,196 Likes: 2
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Joined: Sep 2004
Posts: 4,196 Likes: 2 |
Oh, it has and in fact has won me 4 bids over Cisco!
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
Same here. Every time we go against Cisco I use this. As a direct result we win more often then before.
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
How is everything working.
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Joined: Sep 2006
Posts: 169
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OP
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Joined: Sep 2006
Posts: 169 |
Things were going great, until the voicemail system melted down the day my vacation started.
4 hours on the phone with Cisco and we had to re-setup the whole system.
The day before it happened I got a call from a worker saying she couldn't use any buttons while listening to messages. What had happened was for some reason her voicemail was recording the options menu as a voicemail message. I should have seen this as a warning. I just deleted the messages and thought nothing of it.
Well the next day I got one message in the logs saying the log file was full and to run the cleanup utility, well thats when things went to hell in a hand basket. DB corruption followed and everything went away.
Cisco's first thing was to upgrade to the latest build of the voicemail software. Of course this made it impossible to use any of my backups so I had to rebuilt all the voicemail, auto attendants and menus.
Tomorrow is my first day back from vacation and I know I am walking into a storm as a bunch of users could not access their voicemail over the Holidays.
oh fun.
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Joined: Sep 2004
Posts: 4,196 Likes: 2
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Joined: Sep 2004
Posts: 4,196 Likes: 2 |
Wow, sometime you need to document the time involved to see what the ROI has been.
So you couldn't get them to restore off the old backup THEN install the update?
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Joined: Sep 2006
Posts: 169
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OP
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Joined: Sep 2006
Posts: 169 |
It was not an issue that was known about until we tried the restore.
The voicemail system would not even boot. It would only load to the point that we could install the software, so they installed the latest version not thinking that there would be an issue with the restore. Well they know about it now.....
And yes I do need to start tracking the number of hours I spend on this thing. I was hoping once things were up and running the only thing I would ever have to do would be to add new users, or reset a voicemail password once in a while. Boy was I wrong.
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
As i'm sure you have learned, CISCO is a poor choice for voice. Always has been.
Cut your loses and run, it won't get better.
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