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Joined: Nov 2009
Posts: 602
Samsung Moderator
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OP
Samsung Moderator
Joined: Nov 2009
Posts: 602 |
Anyone know the trick to put a caller into a UCD group in another node? For some reason if agents are busy it goes to the final destination not the queue. The UCD group works fine for calls that originate from within its own node.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Sounds like a SPNET bug.
I've got a similar situation but working fine running 4.70 between a OS7400 and OS7200 (calls come in via PRI on the OS7400, get transferred straight to the ucd groups on the OS7200)
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