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Joined: Jun 2005
Posts: 72
Member
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OP
Member
Joined: Jun 2005
Posts: 72 |
So we created our normal Day Menu that points to 3 other menus.
Sales
Support
Billing
When someone listens to the Day Menu they click 1 for Sales, 2 for Support, and 3 for Billing.
We then send 1 to a Group in AA (say 502). In 502 I have the type set as UCD, with next port 505 (which is set as VMS UCD).
Problem is when a call gets sent to sales - it may end up at support, or billing. It's like it isn't following the call director.
Any thoughts?
Any screen shots of your current UCD settings?
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Joined: Jun 2005
Posts: 574
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Member
Joined: Jun 2005
Posts: 574 |
have you set the voicemail up correctly
1 goto extn 502 and put sales members in group
would look to see if group 502 has a extn plus a v/mail
you need to give more information about how you set it up
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
You need to Program the ucd options with the greeting prompts, moh, and wrap up times, etc
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Joined: Jun 2005
Posts: 72
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OP
Member
Joined: Jun 2005
Posts: 72 |
Got it figured out.
Even though you set the type to UCD and add members to that group. You still have to add an IG button for that group number. I was under the impression that they wouldn't have to login to the group.
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