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Joined: Jan 2008
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Retired Moderator
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I can provide you with a workaround...send option 1 to an extension for example 155 that is call forwarded no answer to extension 156 and I bet it will work.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: May 2006
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Thx Toogood,,,do you have the command file??
Derrick, I will try the work around.
Just thinking,,does not the AA do the transfer (and hand off the call to the phone system) and then the phone system does the call forwarding?? Why should I need the command file?
I have the same set up with a STSe with an internal flash AA/voice mail and the external transfer works fine.
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Joined: Mar 2009
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Creating a command file is a little involved. I suggest you get the manual for Talkpath. The workaround Derrick suggested sounds like a good way to fix the issue.
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Joined: Jan 2008
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Retired Moderator
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Retired Moderator
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There was a bug in some of the older Dispatches. They would not blind transfer directly to an extension off net forwarded. I think a Dispatch software upgrade fixed that but I am not sure, its been a few years since I had to deal with the same problem.
Last edited by Derrick; 10/10/14 10:32 AM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: May 2006
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Derrck,yes the work around did the transfer for me (provided the CFNA timer was longer than 2 seconds)....thx
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