atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems forward my ext

Is there a way to forward any calls that come to my ext to an external number. I have a BCM50 and no lines ring on my phone but all lines appear. All are answered by attendant.
Thanks Rick

Just use the Feature 4 + Destination code + Phone number.

System must be programmed to use Destination Codes instead of Line Pool Codes.
And you phone enabled for it.

NTLayoff, could you expound on the diff between Destination Codes and Line Pool Codes, please?

Line Pool Codes:
Pool A = 9 .....5 lines in this pool
Pool B = 8 .....3 lines in this pool.
Pool c = 5 .....or whatever you want to use for any of these.
Pickup phone intercom - dial the code for the line pool and it grabs the lines you have assigned in those line pools - then dial your number.

Destination codes - examples:
9 - local calls - use route 1
8 - long distance - use route 2
71 - use route 3
72 - use route 4
Routes - examples:
Route 1 daytime - use line pool A
Route 1 night - use line pool B
Route 2 - Use PRI-A
Route 3 - Use TIE Line pool c
Route 4 - Use Tie Line pool f

Using above info, using line pool codes, dial 9 always uses the same 5 lines in the pool.
Using Destination codes - dial 9 would use the same 5 lines during the day but uses the same 3 lines at night.