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Joined: Apr 2005
Posts: 21
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OP
Member
Joined: Apr 2005
Posts: 21 |
My customer wants the AA set up to press 1 for Hours and Location
2 for Sales and 3 - ect. I thought I have it configured but when I try it I get the greeting instructing me to dial my choice and when I do after a little bit, I get a message saying the time has expired - no matter what choice I make I get the same except if I dial 100 it goes there but not as a single digit dialed.
Any ideas?
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Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
You have to enable DISA on each of the lines that will be used for AA. Yes, I realize that it doesn't make sense, but that is how the system works.
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Joined: Apr 2005
Posts: 21
Member
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OP
Member
Joined: Apr 2005
Posts: 21 |
Thank I will make sure it is enabled. Another thought that I had:
I am using greeting 002. How do I assign CCR # 01 to be used?
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Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
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Joined: Apr 2005
Posts: 21
Member
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OP
Member
Joined: Apr 2005
Posts: 21 |
Got it working - Thanks for the tips.
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