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#585434 - 02/27/15 12:27 AM need ip address
davetel Offline

Registered: 07/14/03
Posts: 1028
Loc: sbdo, ca, usa
hi guys how can i determine my customers ip address. thanks dave

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#585437 - 02/27/15 02:38 AM Re: need ip address [Re: davetel]
Carl Navarro Offline


Registered: 07/21/06
Posts: 2223
Loc: NW Ohio
IP address of what? If it's a phone, try looking at the IP address in programming or in the router. Same with hardware, or look in the manual. You might have to log into it with a default IP address like some routers.

If you get lucky and the customer has a computer on the network, then something like IPchicken works.

Duct tape can't fix stupid, but it sure muffles the sound

#585439 - 02/27/15 02:50 AM Re: need ip address [Re: davetel]
telecom guy10 Offline


Registered: 02/04/10
Posts: 508
Loc: NAS Whidbey Island, WA
You'll also need to know whether they have a dynamic or static IP address.

Dynamic IP addresses change every few days or so, or however often the ISP configures them to.

Static IPs do not change.
Premier Telecom | (360) 914-3000 |

#585440 - 02/27/15 05:40 AM Re: need ip address [Re: davetel]
Mercenary Roadie Offline


Registered: 01/06/13
Posts: 379
Loc: Santa Paula, CA
If you just want to know what the IP address of a computer on a network is, just go to the Start menu, select Run and type in CMD to open a command prompt window. Then type IPCONFIG in the window and hit enter. It will show you your IP address for that computer.

If you want to know what your Public IP address is go to and it will show you the IP address assigned to your modem at that moment if you have a dynaminc address from your ISP or it will show you your permanent IP address if you have a static address from your IP.
Patrick T. Caezza
Santa Paula, CA 93060
C-7 - Low Voltage System Contractor - Lic# 992448

#585502 - 02/28/15 01:09 AM Re: need ip address [Re: davetel]
davetel Offline

Registered: 07/14/03
Posts: 1028
Loc: sbdo, ca, usa
yes it is for the computer so it can be entered into the call pilot. very helpful. thank you, dave

#585524 - 02/28/15 06:31 PM Re: need ip address [Re: davetel]
RonP Online   content


Registered: 02/16/08
Posts: 571
Loc: Depew, NY
At the computer in question, open the command utility and enter ipconfig. It will show you the current IP address of that pc. It will not tell you if the address is dynamic or static however..
All-Pro Communications
Buffalo, NY

#585526 - 02/28/15 07:45 PM Re: need ip address [Re: davetel]
skip555 Online   content

Moderator-Nisuko-Tie, General

Registered: 01/06/04
Posts: 6444
Loc: Sarasota FL
at the PC go to network settings to see if its static or dynamic

Serving SW and West central Fl since 1984

#585529 - 02/28/15 08:33 PM Re: need ip address [Re: davetel]
nameless Offline


Registered: 06/28/06
Posts: 2418
Loc: Brisbane, Australia
Ipconfig /all well show more information.
Look for a line which days dhcp server ip address.
If it's there is dynamic, if not then is static.

It's also possible to have the same ip assigned all the time.

#585673 - 03/04/15 09:28 AM Re: need ip address [Re: davetel]
93mdk93 Offline

Registered: 03/12/08
Posts: 461
Loc: Pottstown, PA
Most DHCP servers will continue to feed a MAC address the same IP if it's available so you're probably pretty safe unless it's a network with lots of adds/moves/changes.
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy

#586257 - 03/17/15 10:23 AM Re: need ip address [Re: davetel]
Toshiba Bob Offline


Registered: 02/24/05
Posts: 984
Loc: Stow, Ohio
I at times have use "Advanced IP Scanner" with my laptop to discover the ip address of the telephone system or VM.

#608224 - 02/24/17 02:29 AM Re: need ip address [Re: davetel]
donriley Offline

Registered: 12/26/16
Posts: 14
Loc: Canada
First of all, you need to know if their IP address is dynamic or static. Next, if you can use your customer’s computer then you can check the IP via ipchicken or ipchickenhawk.

#608240 - 02/24/17 08:04 AM Re: need ip address [Re: donriley]
upstateny Offline
Moderator-ESI, Shoretel

Registered: 08/14/02
Posts: 2496
Loc: Albany, N.Y. USA
Originally Posted By: donriley
First of all, you need to know if their IP address is dynamic or static. Next, if you can use your customer’s computer then you can check the IP via ipchicken or ipchickenhawk.

I think he may have figured it out in the last 23 months thumbsup
John Corrigan
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