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#608587 - 03/07/17 04:51 PM Inter-tel hack! I need help....  
Joined: Jun 2005
Posts: 21
Divilish Offline
Member
Divilish  Offline
Member

Joined: Jun 2005
Posts: 21
Dallas, TX, USA
It seems my Inter-tel/Mitel system was hacked recently.

Somehow calls were made into the system, and then calls were made to Cuba.

I am a bit confused on how a call into my system could be redirected to an outside line. I know some VM's have weak passwords, but even if cracked can a call be transfered to an outside line?

We do have this enabled so my receptionist can transfer to an outside line, but not from a VM box.

Any help with this would be greatly appreciated! I don't mind paying for consulting if I have to, my prior company no longer supports me it seems.....

I am running v6.0 HX controller.

Thanks!

Comdial & Vertical
Comdial Vertical Search Enter Part Number
#608588 - 03/07/17 05:03 PM Re: Inter-tel hack! I need help.... [Re: Divilish]  
Joined: Nov 2006
Posts: 584
ATechguy Offline
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ATechguy  Offline
Member

Joined: Nov 2006
Posts: 584
Durham/Kaw.Ont,Canada

#608589 - 03/07/17 05:16 PM Re: Inter-tel hack! I need help.... [Re: Divilish]  
Joined: Jun 2010
Posts: 797
Stix1 Offline
Moderator-Inter-Tel
Stix1  Offline

Moderator-Inter-Tel
*****

Joined: Jun 2010
Posts: 797
Southern California
PM Sent

#608591 - 03/07/17 05:26 PM Re: Inter-tel hack! I need help.... [Re: Divilish]  
Joined: Nov 2006
Posts: 584
ATechguy Offline
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ATechguy  Offline
Member

Joined: Nov 2006
Posts: 584
Durham/Kaw.Ont,Canada
HI! I didn't get a PM , if you were sending it to me?

#608592 - 03/07/17 05:37 PM Re: Inter-tel hack! I need help.... [Re: Divilish]  
Joined: Jun 2010
Posts: 797
Stix1 Offline
Moderator-Inter-Tel
Stix1  Offline

Moderator-Inter-Tel
*****

Joined: Jun 2010
Posts: 797
Southern California
Sorry, should have specified. I sent it to Divilish.

#608786 - 03/14/17 10:25 AM Re: Inter-tel hack! I need help.... [Re: Divilish]  
Joined: Sep 2010
Posts: 54
Answer The Phones Offline
Member
Answer The Phones  Offline
Member

Joined: Sep 2010
Posts: 54
UK
If your SSH port is open, close it.
If your web port is open to the outside world, then close it.
If your SIP port is open to the outside world then do everything you can to restrict access except by the source IP's you need.

We have found ISDN systems being hacked. if the hacker can get to the SSH port then they can manipulate the database to create a user. They then go through the user portal using the user they created and divert the extension or do other things so that calls in end up at expensive destinations.


Answer The Phones
Telephone Engineer
UK
#609850 - 04/24/17 08:11 AM Re: Inter-tel hack! I need help.... [Re: Divilish]  
Joined: Dec 2016
Posts: 22
donriley Offline
Member
donriley  Offline
Member

Joined: Dec 2016
Posts: 22
Canada
I think you should consult a professional. Till then, you should get the SIP and their extensions checked. I completely agree with you, Answer The Phones.


Moderated by  Stix1 

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