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#608587 - 03/07/17 11:51 AM Inter-tel hack! I need help....
Divilish Offline
Member

Registered: 06/01/05
Posts: 21
Loc: Dallas, TX, USA
It seems my Inter-tel/Mitel system was hacked recently.

Somehow calls were made into the system, and then calls were made to Cuba.

I am a bit confused on how a call into my system could be redirected to an outside line. I know some VM's have weak passwords, but even if cracked can a call be transfered to an outside line?

We do have this enabled so my receptionist can transfer to an outside line, but not from a VM box.

Any help with this would be greatly appreciated! I don't mind paying for consulting if I have to, my prior company no longer supports me it seems.....

I am running v6.0 HX controller.

Thanks!

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#608588 - 03/07/17 12:03 PM Re: Inter-tel hack! I need help.... [Re: Divilish]
ATechguy Offline
Member

Registered: 11/26/06
Posts: 567
Loc: Durham/Kaw.Ont,Canada

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#608589 - 03/07/17 12:16 PM Re: Inter-tel hack! I need help.... [Re: Divilish]
Stix1 Offline

Moderator-Inter-Tel
*****

Registered: 06/08/10
Posts: 797
Loc: Southern California
PM Sent
_________________________
Inter-tel Support

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#608591 - 03/07/17 12:26 PM Re: Inter-tel hack! I need help.... [Re: Divilish]
ATechguy Offline
Member

Registered: 11/26/06
Posts: 567
Loc: Durham/Kaw.Ont,Canada
HI! I didn't get a PM , if you were sending it to me?

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#608592 - 03/07/17 12:37 PM Re: Inter-tel hack! I need help.... [Re: Divilish]
Stix1 Offline

Moderator-Inter-Tel
*****

Registered: 06/08/10
Posts: 797
Loc: Southern California
Sorry, should have specified. I sent it to Divilish.
_________________________
Inter-tel Support

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#608786 - 03/14/17 06:25 AM Re: Inter-tel hack! I need help.... [Re: Divilish]
Answer The Phones Offline
Member

Registered: 09/09/10
Posts: 53
Loc: UK
If your SSH port is open, close it.
If your web port is open to the outside world, then close it.
If your SIP port is open to the outside world then do everything you can to restrict access except by the source IP's you need.

We have found ISDN systems being hacked. if the hacker can get to the SSH port then they can manipulate the database to create a user. They then go through the user portal using the user they created and divert the extension or do other things so that calls in end up at expensive destinations.
_________________________
Answer The Phones
Telephone Engineer
UK

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#609850 - 04/24/17 04:11 AM Re: Inter-tel hack! I need help.... [Re: Divilish]
donriley Offline
Member

Registered: 12/26/16
Posts: 22
Loc: Canada
I think you should consult a professional. Till then, you should get the SIP and their extensions checked. I completely agree with you, Answer The Phones.

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