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#553469 - 06/14/13 04:06 AM ECC 8 Email queue issues  
Joined: Apr 2007
Posts: 1,440
doghart Offline
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Joined: Apr 2007
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Denver, CO
Pulling my hair out... Shoretel seems to have really dropped the ball on this one.

1. First issue: cannot send mail to any address that ends in .net. Well guys ALL my addresses of my CC agents are .net... now what!?!? TAC blames my network... umm no! I can manually send mail anywhere from the ECC server. Not a network issue guys.

Had to install Hmail on the server and use ad a blind relay back to my CC agents, works, but this is a band aid guys!

2. Any mail that comes into the queue with an apostrophe in the title seizes up the entire email queue and results in a call to TAC to fix.

Since most of the email's coming into my mail queue are regarding "Worker's Comp" cases.... that's pretty much every frikkin email. STRIKE 2!!!

3. Supervisor wallboard audible alerts..... do not create an audible alert on queue state change... well what the hell is the point of having an audible alert that only alerts when I open or close the dang wallboard fellas?!?!?

STRIKE 3...

ECC on the shoretel gets a 3/10 rating for me so far.

Seriously... no one else has ever requested these "features"??? How did this product ever make it to release 8? I would hate to see release 2,3,4.... etc... Oye!

UGh!

On a good note, the guys in TAC are top notch! I just wish engineering or DB Dev guys could get my issues fixed!

D

Last edited by doghart; 06/14/13 04:09 AM.
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#553508 - 06/14/13 05:22 PM Re: ECC 8 Email queue issues [Re: doghart]  
Joined: Jun 2004
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BillFlippen Offline
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Posts: 1,315
Eugene, OR
Haven't done ECC in awhile (ST was v10->v11)forget what level ECC was at the time. It was still running a 3rd party contact center (forgot the name but it is the same one used for the Tadiran) but there was talk of developing a ST built CC. I don't recall any issues with email queueing like you described back then.



TouchPoint Networks.

Serving the Northwest Since 1991
NEC Shoretel Zultys T3 Tadiran
#554384 - 07/03/13 12:39 PM Re: ECC 8 Email queue issues [Re: doghart]  
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doghart Offline
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Denver, CO
emailing ang queueing issues have been corrected with the latest release of ECC 8.

Been running clean for about a week now.

ShoreTel must have had an update in the works, the response to this was pretty fast.

D

#582326 - 12/22/14 01:59 PM Re: ECC 8 Email queue issues [Re: doghart]  
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tylerpd1 Offline
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Austin, TX
Believe it or not, we're always looking out for you. Glad we were able to help.

-guess who


If you can read this, you're in range.
#612612 - 09/15/17 01:06 PM Re: ECC 8 Email queue issues [Re: doghart]  
Joined: Mar 2009
Posts: 103
Ham Offline
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Ham  Offline
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Posts: 103
Florida
We use ECC 9 and the Email and Chat pretty Heavily and 8 was flaky at times , TAC kicks but for sure!!!! Upgrading to Connect next week for some redundancy needs.


I am the Big Ham and I approve this message.
#612631 - 09/16/17 04:29 AM Re: ECC 8 Email queue issues [Re: doghart]  
Joined: Jun 2005
Posts: 2,334
newtecky Online content
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newtecky  Online Content

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Irvine, CA US
You sure picked some old threads to reply. Well, this forum isn't very active , so I guess anything is better then nothing.


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