atcomsystems.ca/forum Forums Thread Like Summary - SL2100 Waiting Room

Hi All

I do apologise if this has already been asked Im not sure on what to search for...

I am very new to the system and I am trying to set it up but im not sure on what Im doing wrong

I would like to have the system answer calls automaticaly and place people on hold in a que is this possible with the sl2100

Also When I upload new VRS Messages it come out all scrambled very distorted what would cause that

Many thanks and all the best vortex690

Ok so yes you can use a VRS message as a greeting and then queue calls, check mem block 22-14. As for the scrambled messages, you simply have the wrong format for the audio file.. I use Audacity to convert files as it is free. load in your audio file, make sure the sample rate is correct and resample if necessary (all can be found on Google) then export the audio file (don't save it) and in the first step of exporting it, you can choose whether it is Alaw or Ulaw (I can never remember which is the right one so I export twice, one in each) then load the resulting file and check (if still wrong try the other).

Please let us know how you get on.