I have a DSX 80 that has suddenly lost the ability to do the voice over function. I checked the programming, and the off-hook signaling for intercom and hotline are set to voiceover on all extensions.

Everything else on the system seems to be working okay. Just wondering if anyone can advise me on anything else to check, or if anybody has seen this problem before.

Of course, it's one of the client's favorite features.................

Remember that voice over only works when using the handset. You cannot use it if they are on speakerphone. This applies to both the person wanting to use the feature and the busy extension.

Thaks Jordan, but this problem occurs on handset use. It was working perfectly, then "poof".......

I had that happen once where it was working then one day it stopped, but it was only on one extension. I changed ports and the problem went away.

Does it work on some phones and not on others? What does Tech Support have to say on the matter?

Thanks guys.

I have tested this to more than one phone, although the phone trying to do the voiceover has always been the same (receptionist) phone.

I was thinking of trying to reset the system, but I really don't like to do that during the business day.

I have tried changing the settings for OHS, then changing them back, but that didn't help.

Any other ideas would be appreciated, otherwise I guess I will just try the reset and reload........

Toolie,

What version of DSX system software is loaded on your DSX-80 ?

Recheck programming for all stations at 2116-01 (ICM off-hook signaling) and 2116-02 (Hotline Off-hook signaling). Ensure each station is set for 2 = Voice Over.

Also check 1401-03 in each Class of Service (Privacy )... ensure setting is (N = No).

All the settings on all phones are correct. Not sure of exact software version without going back over there, but I think it's the most recent of the one dot versions. Not the current release by any means.

I may try an upgrade of the system software and reload of the customer programming to see if that fixes it.

Are you certain the customer is using the feature properly? Voice over works when the called station is on an outside or internal call.... another employee presses hotline key for busy station, then "VOvr" appears on display. Press softkey to initiate voice over ... or dial 9.

Yes, I tried it myself last time I was there. The VOvr appears in the display, but when you press it, you get a voice prompt that says the extension is busy.

I am leaning toward reloading the whole cotton-picking thing, but I wish I didn't have to...................

Thanks for the help!!!

Check 2115-01 (Hunt type) per station. Try using setting 2 (for Busy/No Answer - Line...... instead of 3 Busy/No Answer - All). I know this affects Barge-In and Monitor features.