Interchange 12.0 - Screened Transfer, how to increase reps on options offered - 03/20/06 03:51 PM
When using the Mailbox "Screened Call" transfer type (whether in the Call Transfer setup or Find Me Follow Me transfer setup), voicemail waits for a response from the party being transferred to, and then begins playing the options: "I have a call for you. Press 1 to take the call. Press 2 if you would like me to take a message....."
The problem I am running into is when I am using this type of transfer when going to a cell phone. The user wants to be able to screen the call, as offered by this option. The problem is that sometimes the options begin playing prior to the call REALLY being answered. An example of how this might happen would be when transferring to a Nextel, and the Nextel system answers intermediately with "Please hold while the Nextel subscriber you are trying to reach is located". As far as voicemail is concerned, this would be an answer, and so it begins playing the screened transfer options. I am trying to find a way to have the options repeat X number of times (at least repeat once). I tried extending the number of rings, but that only applies prior to an answer. I tried using the Call Holding options in COS (VM), but that didn't change anything. I went looking for an option in the VM.CFG, but wasn't able to find anything. Does anyone know a way to make these options repeat? Thanks!
The problem I am running into is when I am using this type of transfer when going to a cell phone. The user wants to be able to screen the call, as offered by this option. The problem is that sometimes the options begin playing prior to the call REALLY being answered. An example of how this might happen would be when transferring to a Nextel, and the Nextel system answers intermediately with "Please hold while the Nextel subscriber you are trying to reach is located". As far as voicemail is concerned, this would be an answer, and so it begins playing the screened transfer options. I am trying to find a way to have the options repeat X number of times (at least repeat once). I tried extending the number of rings, but that only applies prior to an answer. I tried using the Call Holding options in COS (VM), but that didn't change anything. I went looking for an option in the VM.CFG, but wasn't able to find anything. Does anyone know a way to make these options repeat? Thanks!