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Posted By: prexesi Extension numbers changing by themselves. - 06/08/10 01:31 PM
Two extensions 108 & 109 have changed twice to 116 and 117.

I know how to change back, and would like to know why they decide to change themselves.

thank you
Posted By: apccommgrp Re: Extension numbers changing by themselves. - 06/08/10 02:03 PM
Which system do you have?
Posted By: apccommgrp Re: Extension numbers changing by themselves. - 06/08/10 02:43 PM
Sorry just saw your earlier post you have a 50.
Is it just the extension number or is the mailbox changing also?
How are you changing them back?
Posted By: upstateny Re: Extension numbers changing by themselves. - 06/09/10 06:32 AM
Safe to assume you renumbered extensions at some point in time???

I always recommend changing the physical cross connects to avoid stuff like this.

You will need to get ESI tech support involved to get it resolved.
Posted By: cosmo57 Re: Extension numbers changing by themselves. - 06/09/10 12:50 PM
Did you do a software update? If so it might have defaulted the ext's back. I know with some of the ESI Software Updates I have had to redo the whole system programming. Not saying that this has happened but check you software versions. As Upstate says, I would make any changes at the cross-connect.Have ESI run Debug and see if they see anything.

Good Luck

Cosmo
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