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Joined: Sep 2008
Posts: 9
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OP
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Joined: Sep 2008
Posts: 9 |
Two extensions 108 & 109 have changed twice to 116 and 117.
I know how to change back, and would like to know why they decide to change themselves.
thank you
SWFC!!!!!
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Joined: Feb 2007
Posts: 99
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Joined: Feb 2007
Posts: 99 |
Which system do you have?
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Joined: Feb 2007
Posts: 99
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Joined: Feb 2007
Posts: 99 |
Sorry just saw your earlier post you have a 50.
Is it just the extension number or is the mailbox changing also?
How are you changing them back?
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Safe to assume you renumbered extensions at some point in time???
I always recommend changing the physical cross connects to avoid stuff like this.
You will need to get ESI tech support involved to get it resolved.
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Joined: Jan 2006
Posts: 212
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Joined: Jan 2006
Posts: 212 |
Did you do a software update? If so it might have defaulted the ext's back. I know with some of the ESI Software Updates I have had to redo the whole system programming. Not saying that this has happened but check you software versions. As Upstate says, I would make any changes at the cross-connect.Have ESI run Debug and see if they see anything.
Good Luck
Cosmo
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