I am new to Altigen systems. I just brought a system up and have the analog phones (390's) working fine.

When it comes to the IP710 phone, I have it registering and I have the server seeing the extension. But when I try to dial out, pressing 9 does not appear to give me a line. The system is allowing me to dial out on the analog phones, just not this one. On the display I only see time and X410. No other functions seem to indicate it is connected to the server. The time is also off too.

But it always says Register OK and I do see indications the phone is ACTIVE in Altiware. If this is the wrong forum, please direct me to the right one.

Thanks

what version altiware are you running and what version of firmware is on your phone?

I don't know anything about Altigen but I can assume that you need asign an eccess to lines pool for IP phone. Usualy Analog phones given that acces by default.