Hey all,
Had a customer lose his FIOS. I roll out to his property and find his aerial drop lying on the ground. Tree branch fell and snapped it at the strain relief.

Oh well, grap a coffee, relax and prepare for Verizon customer service hell! Shockingly I get a truck roll scheduled for the next day, they tell me sometime between 8am and 9pm...ugh!

The FIOS installs I have seen to this point have always involved a tech using a pre-connected drop cable between the terminal and the ONT. So my assumption is the drop will have to be replaced.

The next day the tech shows up at 4pm and to my suprise informs me he can splice the drop together.

I have to give Verizon credit on this one, their fiber tech really had his stuff together. He used a very cool portable fusion splicer and a small pole mounted splice case. He did the whole job from his bucket and was in and out in just over an hour.

I just wish the customer service end of Verizon could work as well as the field side.
Repair time = 1.2 hrs
Time on phone with customer service = 3 hrs
" The aerial drop is lying on the ground! do u still want me to turn my router on and off!.....god help me "

Alec

I worked a complete FIOS installation in Malibu CA for one of my customers and they needed several truck rolls. After the cable was pulled, (I had a rope pulled from the street to the garage for them already) another truck came and did the fusion splice to the fiber enclosure pigtail inside the customer premise. Then another truck came with the CATV box and wireless router. 3 or 4 trucks the same day in rapid succession. They actually did a nice job on that one.

Here in NYC, 1 guy did everything. He was here for 6 or 7 hours, but he did it all. Aerial pull, drilling, mounting the box, running the coax, setting the router and training me. (He would have been here longer, but he was able to reuse one piece of coax and a Cat5 run from the router to the switch.) All nice work, all well done.

Excellent job and I'm very fond of my FIOS.

Sam

I have to say I have come across a few fios installs so far. They were all done very well. It is not available to me yet..but they are getting close they have started pulling fiber into my area.

I did plenty of those the last 3 years of my career.You get into some interesting situations...In the rain,in the wind,snow,dark,ect. If somebody could develop a quicker way ah-la scotch-lock they'd be multi-millionaires

to the BB, Half-Tap.

Fiber Scotchlock.....hmmmmmm. Nice idea...but AMP has mechnical splices (per fiber) and connectors with the mechnical splice (pre-polished).

Back when smoke signals were still common and I was a cable splicer...United Telephone had a fiber "crash" kit with large, akward, mechnical splices...I got the pleasure of using one in a pit in the dark. Not the best time to learn fiber-in-the-ditch splicing.

Hope you enjoy the BB. :toothy: