inband digit problems on Legend - 06/22/03 10:04 PM
Here is the scoop. I have two Legend R7's networked together via a point to point t-1. Using a third party centralized voice mail on Switch A. The voice mail is setup as intergrated, and using inband DTMF.
The problem is when people from Switch B try to log into the voice mail, or when someone transfer a caller to voice mail, the caller hears, "I'm sorry, that was not a valid entry". When the voice mail says this, it indicates someone dialed an incorrect extension, or the system did not recieve all the digits it expected. Instead of getting extension 134, it most likely got 34 or 13. Is there a timing parameter on the the point to point T-1 that would slow down the sent digits? It seems to happen only to people at switch B. Switch A seems to have no problems. Problem is intermittant and seems to happen once out of every three or 4 calls.
I am at my wits end, so help???
[This message has been edited by Z-man (edited June 22, 2003).]
The problem is when people from Switch B try to log into the voice mail, or when someone transfer a caller to voice mail, the caller hears, "I'm sorry, that was not a valid entry". When the voice mail says this, it indicates someone dialed an incorrect extension, or the system did not recieve all the digits it expected. Instead of getting extension 134, it most likely got 34 or 13. Is there a timing parameter on the the point to point T-1 that would slow down the sent digits? It seems to happen only to people at switch B. Switch A seems to have no problems. Problem is intermittant and seems to happen once out of every three or 4 calls.
I am at my wits end, so help???
[This message has been edited by Z-man (edited June 22, 2003).]