So it there no automatic route selection capability in the Partner system? This needs to be something that automatically happens when a caller dials 911. They have so much turnover that they are concerned that a new person won't know to press the appropriate line when making an emergency call.

This facility thought they would save a buck by getting voip lines from some unknown carrier that doesn't support e911 reporting to the local emergency response center. So they have one line from the local carrier, and the rest of there lines are with this voip provider.