Alrighty folks. Sorry for the delayed response, my new boss is keeping me very busy. To make a long story short, it looks that we are gaining on the problem. Form 30 looked okay. When calling these users with a display set, they are verified not to be in do not disturb nor forwarded mode. I have also discovered that some of the wiring my have been an issue. Hopefully, I have that corrected now. It did solve some of the intermittent problems with a couple of the extensions. Not sure why they had partial service though.

One last problem to figure out is that one of the corrected (re-wired) extensions is not automatically forwarding to voice mail. Since the voicemail is essentially a different extension, does that sound like a switch issue or a voicemail issue?

Thanks for all of the help to date. You have helped me develop a foundation for understanding PBX.

Mitel SX-200 Generic-1000
phoneXpress 1.00b