Do NOT cut corners on classes of service! Rooms in 1, trunks in 2, admin in another, console in another, ring downs in another, VM in another, etc etc. You've got what? 30. USE EM. You can copy and rename if you have one that is close. IE the rooms and the admins will be pretty much the same, as an example. Be sure to name each COS, indicating what it's for. Suggest you fill out PRF for this one, keep a copy and modify as you learn. You will find that all hotels have pretty much identical COS's. John C. (Not Garand)

When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.