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Joined: Jan 2005
Posts: 826
Member
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Member
Joined: Jan 2005
Posts: 826 |
The MSC is really just a TDM based Norstar on a single card, that draws power from the BCM motherboard. If you have Norstar digital sets and TDM trunks working, the problem is NOT the MSC. If the problem is with applications (including IP telephony), the problem is typically the harddrive or the Base Function Tray (if it is a hardware issue). Of course, as Marv pointed out, if the system is accessible, start with patches (you've got bigger problems though).
If you (or anyone else) has made any program changes via a telephone, that may well be the source of the problem (assuming you are running 3.7 or earlier software).
If I had to get on a plane to service this unit, I would take a complete BCM with me to be sure I could get it running. BFT or imaged harddrive should do it for you though.
Good luck!
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