My customer had a startalk A that was dying, they wanted to upgrade so I offered a NAM 4.1. I have installed the voice mail and all was okay until they started noticing that sometimes they would hit the voice mail transfer key (F986)and the call is returned to their set immediately. They are unable to transfer a caller into voice mail. I have gone through removing all of the feature codes associated with voice mail, restarted the system, still the problem returns. I also busied all the ports to verify the ports are working. Any ideas? Thanks..

"Instinctively Telecom"

Paul