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Joined: Oct 2006
Posts: 1,384 Likes: 6
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OP
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Joined: Oct 2006
Posts: 1,384 Likes: 6 |
Well, I thought I had it figured out, but . . . My wallboard seemed to work ok, and the 2nd wallboard seemed ok at first. Yesterday she tells me it hasn't updated all day. Mine has been updating. This morning I changed the configuration on mine to use my ip address, not computer name. Nothing appeared. I changed it back, and still nothing. So now both of our wallboards are useless. If I do a Real Time report, that is current and shows data changing dynamically. So it appears like the wallboard software isn't connecting to the contact center pc.
I looked back into my dns settings in the bcm and I'm not sure if that is the place to fix this or not. I think it might be for ip phones, etc. Anyway, I seem to be back to square one. It worked so good for a short time. Any suggestions?
(I should call the wallboard a "softboard" to use the proper terms, as it is all on our pc's.
Thanks! Jim
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