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Joined: Aug 2007
Posts: 4
Member
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OP
Member
Joined: Aug 2007
Posts: 4 |
Basically there are to departments set up on a huge bcm setup!
Request -When a caller calls dept.(b) and gets the joint auto attendant, then proceeds to press (0) the call then forwards to dept.(a) operator!!!!!
What would like to happen- when a phone call comes in to dept(a) and the cleint proceeds to press (0) they would like to get the dept (a) operator which currently happens.
request- Would like to get the same actions on dept(b) as well?
im sure there is a way to fix this can someone point me in the right direction!
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