Tek-tips had a good response to the norton ghost release which details all parameters. I believe the tech recommended ghost 8.0
curious but did it crash from an upgrade to 4.0? we had this problem on an upgrade and realized that for whatever reason the upgrade exe can be corrupt when downloaded. Caveat : be sure to check the number of bits in the download against the exe before starting.

Toner check your Java revision. I had this problem a while back where I could pull up the Unified manager but nothing would happen when I tried to click the buttons. I had to revert back to an older release of Java to correct the problem. This seems to be common in the 3.7 BCM. also FYI once you find the correct release change your java settings to " not check for updates"

hope this helps