|
|
Joined: Nov 2006
Posts: 179
Member
|
OP
Member
Joined: Nov 2006
Posts: 179 |
I have a customer with an Option 11C who has calls ringing into ACD 6501. This is set to go straight to AA which does work fine. The receptionist phones (3 of them) have the same 4 DN's (6502,6503,6504,6506) set to SCR on each of them.
When someone press 1 in the AA it rings 6502 on all 3 phones, when that DN is busy it rings 6503 etc.
The issue they are having is that when all 4 lines are busy and someone press 1 the calls do not end up going anywhere.
Would ACD or UCD cure this to allow someone to hold until a receptionist is availabe? If so can someone explain how to set it up?
I can add more DN's to the phone, but they don't want calls ringing while they are on another call.
Thanks
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
Forums84
Topics94,299
Posts638,872
Members49,770
|
Most Online5,661 May 23rd, 2018
|
|
|
|
|