|
|
|
|
Joined: Nov 2008
Posts: 8
Member
|
|
Member
Joined: Nov 2008
Posts: 8 |
Can anyone help me? My handset stopped working all of a sudden. My phone will only let me answser hands free now. Any ideas on why and how to fix it? 
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Can you take a cord and handset from another telephone to test and see if you have a defective handset?
|
|
|
|
|
Joined: Nov 2008
Posts: 8
Member
|
|
Member
Joined: Nov 2008
Posts: 8 |
I tried a different cord, but not another handset. I can't find any type of help in the manual, unless I just don't see where it is.
|
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Try another handset before you go any further.
|
|
|
|
|
Joined: Nov 2008
Posts: 8
Member
|
|
Member
Joined: Nov 2008
Posts: 8 |
Okay, tried another handset. That did not work either. 
|
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Now try a different set of the same model...what we are looking for is a stuck hookswitch or see if you have a programming issue. Eliminate the hardware first....Do you have a headset plugged into your telephone???
|
|
|
|
|
Joined: Nov 2008
Posts: 8
Member
|
|
Member
Joined: Nov 2008
Posts: 8 |
I do not have a headset.
I will try another handset and cord from the same model phone.
|
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Not the handset and cord...the ENTIRE telephone set.
|
|
|
|
|
Joined: Nov 2008
Posts: 8
Member
|
|
Member
Joined: Nov 2008
Posts: 8 |
sorry not sure what you mean by that.
|
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
The entire telephone set is the cord that plugs in the wall, the plastic box with the dial and buttons and the curly cord and handset.
|
|
|
|
Forums84
Topics94,564
Posts640,172
Members49,868
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
11
guests, and
50
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
![[Linked Image]](https://sundance-communications.com/forum/images/559.jpg)