Originally posted by MrPhil:
Bummer... that's a shame that you basically lose all of the VM licenses that you originally paid for because they're "not compatible".
They probably upgraded from a Flash to a CallPilot. There are no "licenses" for the Flash. CallPilot is a totally different animal. Keycodes allow the CallPilot to be expanded. If they initially paid for the keycodes for additional mailboxes in the CallPilot, they would still be there. According to the e-mail from the vendor, your client upgraded to a "stock" CallPilot, which only has 10 mailboxes from the get-go.
How are you doing this client any good by working on their system when you know nothing about it?
