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Joined: Nov 2004
Posts: 222
Member
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OP
Member
Joined: Nov 2004
Posts: 222 |
When I set up a phone to Call Forward Externally from the unit it works perfectly unless you dial that extension from the Auto Attendant. I can call the DID of the phone or have someone else answer and Transfer me to the phone and it will forward with no issues. I can set up a CCR Tree in the Call Pilot to call out and that works also, but if I call in and let AA answer and I dial the extension of the phone it will drop the call. I have contacted my carrier to place a trap on a working and a non-working call and they said that on the non-working call the unit was sending a Facility Message and the working call was not. Does anyone have any idea of where I should look?
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