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Originally posted by carl2468:
Is it possible that this user is pressing something when she is remotely listening to the message that turns off the notification feature?
Yes.

Quote
Originally posted by carl2468:
If so, what is it?
When the CP asks her to press the digit to cancel the notification, she is choosing to do so. Tell her to stop canceling it and it won't keep turning off.


Richard
AVAYA-NORTEL-SAMSUNG-PANASONIC-MITEL
www.acceleratedtelecom.com