Ya don't want to give the potential too much phone jargon or talk too technical...when selling, I would mainly talk about the features and how they can be used or the scenario of how a call will be routed. If you talk too technical you'll come off sounding like a doctor. The doc will explain something to me then my wife asks me what he said...my response, beats the hell outa me. [Linked Image from sundance-communications.com]

I will tell ya this, if you have a customer who's main concern is $$$$$$$$ and that's it....they will run ya ragged (wanting everything for nothing) I ran into em all the time. Ya get what ya pay for is a good remark to say when ya get one of those.

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