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Joined: Oct 2001
Posts: 4,043
Member
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Member
Joined: Oct 2001
Posts: 4,043 |
DC, I'v set up predictive dialers before on
TD 1232s but I don't understand your question.
Why would you have predictive dialers receiving calls or in a UCD group?
Are you saying that these dialers call out off a list and when they receive a specific response,
(as press 1 or 2 or what ever) that someone has to jump in and take over the call?
Once they cut in the dialer isn't releasing?
let me know.
thanks, wayne
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