Thanks for your quick response. I have no experience with programming phones, however I thought it was sort of a simple process if you have the right guidance. The guy who installed the system left no manuals..I tried finding the manual online but I could only find the manual for the user - it doesn't tell you how to program the system. I'd like to try to do this myself to save my client some money as well as use it as a learning experience..however if you think it's extremely difficult to pick up then I guess I'll find a company to do it. Is it possible to find a manual to program the system?

Thanks again.

Sage