Sorry forgot to mention that the fax is set to fax only, and to answer after 2 rings. If I change to one this will not make enough difference. The disa aa system answers the incoming line with ogm1 giving you your extension choice. If no extension is chosen the call goes to fax. However with this time delay the sending parties fax has disconnected or not polling. Is there any way that the fax part of the disa aa system can be altered to recognise the polling fax early on in the disa aa cycle