When AA answers, callers can enter an extension number and it does transfer to that extension, but if the person is not at their desk, I want it to go straight to that person's personal recorded voicemail after xx rings or xx seconds if not answered (R/NA). But instead, a built-in system greeting plays: "Sorry no one is available to answer the call... to leave a message press 1". Then if the caller presses 1, the actuall recorded voicemail plays. How do I eliminate this useless generic system greeting since the user has recorded their own personal greeting? Also, is their a way to make RNA intercom calls go to voicemail?