atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TD1232, TVS200 attendant forward call to external number

I have been looking for a clear solution all evening and have been unsuccessful. Here is my situation:

KX-TD1232
TVS200 MainDisk 3.03 MainROM 1.01

I have setup an extension to forward all calls to an outside number. This works when the extension is dialed from another internal extension.

When the auto attendant forwards an outside caller to the extension, the caller hears background music for a bit then the attendant comes back on.

I don't see any other CO line access while the caller is on hold.

Please advise.