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Originally posted by EV607797:
There are no options with regard to announcements about other callers in queue. That is an ACD/UCD function. The only way to alleviate this issue is to change the transfer mode to "blind" or "unsupervised" and forward all stations in the system to voice mail upon no answer, upon busy or both.
Ed there are actually some basic call queuing features in the auto attendant but how the heck would you get them there from a cdm without doing a vm port to vm port transfer....