There are only 6 loop start trunks which ring in to the auto attendant and most calls go to the various departments which are accessed by single
digit dialing. The repairmen have their own extensions and voicemail boxes and will get calls directly out of the auto attendant to them. Once again, if I answer a call out of the auto attendant I can transfer to the extension and it will go to their voice mail if not answered. The system before had a steering digit which was a 9. Do I have to add a steering digit like a pound sign in the KXTD? Thanks. JD