Thanks for the help brokeda and Dalavar, if I use a ring group is there a way to have callers placed on hold when they press 0 so that they hear my background music rather than ringing? Our background music contains messages like 'thank you for holding, a receptionist will be with you shortly. did you know that you can request appointments through our website at...'

I would like callers to hear that rather than ringing if possible.